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FAQ

View frequently asked questions

Contact our customer service

1-877-529-0024 ext #299

Store customer service

Do you need to join our customer service for a question about a specific product, for advice or to receive information about the store? Here is the phone number :

1-877-529-0024 #284

Internet customer service

Do you need to contact our customer service department for a question about your internet order or to return an item? Here is how :

By phone: 1-877-529-0024 #299

By our Website : Contact us

By email : serviceweb@latulippe.com

Please have your order number in hand when you call or to wrrite it on your email. 

Internet customer service is open during the week 8:30am to 4:30pm, saturday 9am to 4pm and sunday 10am to 4pm.

Since most of our order leave in less than 24hour, if you want to cancel your order, please contact us as soon as possible. If we are not available, please leave a message with your name, order number and why you want to cancel the order so we can do it as soon as possible. 

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